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How coktogel Handles Your Personal Data

When you open an account with us, we collect only the information needed to run your account, process your wallet transactions via DANA, OVO, or GoPay, and keep your access secure.

Account data protectionDANA, OVO, GoPay wallet privacyData access on requestNo unnecessary data sharingClear retention policy
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coktogel How coktogel Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at coktogel is built around the account and wallet flow that Indonesia players actually use. Every session runs over an encrypted connection, and wallet details passed during a DANA, OVO, or GoPay transaction are handled by the payment processor — we never hold your full credentials on our servers. Account passwords are stored in hashed form, and we use session tokens that expire automatically after inactivity. Players in Palembang and elsewhere access the same security layer regardless of device. Here is a breakdown of the six practices that underpin how we handle your information.

Encrypted Sessions Every page and account action on coktogel runs over SSL encryption. Your login session, wallet selection, and transaction confirmation are all passed through an encrypted channel so your data stays private in transit.
Wallet Data Boundaries When you deposit via DANA, OVO, or GoPay, the transaction is processed by the respective payment provider. We receive only the transaction reference and status — your wallet PIN and full account number are never stored on our side.
Cookie Use and Control We use session cookies to keep you logged in and preference cookies to remember your language and payment selection. You can clear these through your browser settings at any time; clearing them will log you out of your current session.
Account Data Retention We keep your account data for as long as your account remains active and for a reasonable period after closure to meet any legal obligations. Once the retention period passes, account data is deleted or anonymised from our records.
Access and Correction Rights You have the right to ask what data we hold about you and to request corrections to anything inaccurate. Submit a request via live chat or the contact form with your registered email, and our team will respond as quickly as our process allows.
No Third-Party Data Sales We do not sell, rent, or trade your personal data. Where third-party processors — such as the DANA or GoPay payment networks — receive data, it is limited strictly to what is needed to complete your transaction or verify your account.
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team handles all privacy-related requests. You can reach us through live chat directly from your account dashboard, or by sending a message through our contact form. When you submit a privacy request, include your registered email address and the nature of your request so we can locate your account record quickly. We aim to respond to all data-related enquiries as promptly as our team allows.

Team online

Live Chat Support

Open your account dashboard and tap the chat icon to start a live session with our support team. Privacy requests submitted this way are flagged directly to the account team for handling.

Contact Form

Use the contact form on our website to send a written privacy request. Include your registered email and a clear description of your request — data access, correction, or deletion — so we can route it correctly.

Account Settings Path

Some data updates — like correcting your registered mobile number linked to your OVO or GoPay wallet — can be handled directly inside your account settings without contacting support.

Common Questions About Your Data on coktogel

The questions below cover the privacy situations that come up most often — from how we handle DANA and OVO transaction records to what happens when you close your account. If your question is not answered here, reach out through live chat or the contact form and we will respond directly.

We collect your name, email address, and registered mobile number during account setup. If you make a deposit or withdrawal via DANA, OVO, or GoPay, we also record the transaction reference and timestamp. We do not collect more than is needed to operate your account.

No. When you use DANA, OVO, or GoPay, the payment is processed directly by that provider's network. We receive only the transaction reference and a success or failure status. Your wallet PIN and full account number are never passed to or stored by us.

Yes. Send a data access request through our live chat or contact form with your registered email address. We will review your account record and provide a summary of the personal data we hold. This is available to all account holders in supported regions.

Minor details like your display name can be updated in your account settings. For corrections to your registered email or mobile number — which may be linked to your OVO or GoPay wallet — contact our support team through live chat so we can verify the change securely.

We retain account data for a reasonable period after closure to meet any legal or financial record-keeping obligations. Once that period ends, the data is deleted or anonymised. The exact duration may vary depending on applicable local requirements in eligible regions.

We share data only where it is strictly necessary — for example, passing a transaction reference to DANA or GoPay's payment network to complete your deposit. We do not sell your personal information or share it for marketing purposes with any third party.

We use session cookies to keep you logged in and preference cookies to remember your language and payment method choice. You can clear or block cookies through your browser settings at any time. Blocking session cookies will log you out of your current account session.

Contact our support team via live chat or the contact form and submit a deletion request with your registered email. We will confirm receipt, review any outstanding obligations on the account, and process the deletion in line with our retention policy and any applicable local legal requirements.

When we make material changes to this policy, we will post the updated version on this page with a revised effective date. Continuing to use your account after changes are posted means you have seen the updated terms. We recommend checking this page periodically if you want to stay current.

Yes. The same SSL-encrypted connection applies whether you access your account on a desktop or mobile browser. Session tokens expire after inactivity on all devices, so if you leave the app idle on your phone, you will need to log back in. We recommend not saving your login on shared devices.

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